Web Hosting and email
The Surf Interactive approach to
technical support and managing our hosted clients is a unique and
accountable system, designed for clients serious about their web and
Internet presence. We offer what is called 'managed hosting'.
We offer both shared and dedicated hosting, and we offer managed hosting on both these service levels. Shared hosting offers a portion of a web server which is shared by other clients. Dedicated hosting offers your own server, dedicated to you. For small to medium websites, with low to medium bandwidth requirements (visitor levels), shared hosting is usually good enough. For large/high bandwidth websites, we usually recommend dedicated hosting.
We offer both shared and dedicated hosting, and we offer managed hosting on both these service levels. Shared hosting offers a portion of a web server which is shared by other clients. Dedicated hosting offers your own server, dedicated to you. For small to medium websites, with low to medium bandwidth requirements (visitor levels), shared hosting is usually good enough. For large/high bandwidth websites, we usually recommend dedicated hosting.
Benefits:
The benefits of managed shared hosting
are:
For fault reporting, you let us know your fault or issue, via phone, email or instant messenger and we take on the responsibility of managing the fault from there. We'll liase with the ISP or any thirds parties until the fault is resolved. Equally, if there is a problem or issue highlighted on a web page or application, we'll log the issue and manage it from there. The majority of support issues are very minor ones which are normally resolved quickly.
For help and assistance for using our services, we provide phone and email support. We also have an FAQ and tutorial section where we constantly add new resources and documents. These deal with our various services, but also with generic issues such as setting up email accounts and manipulating images.
- Cost effective in comparison to dedicated hosting
- You still get the support benefits of a managed dedicated server, but within the financial benefits of a shared environment.
- Large amounts of disc space and bandwidth.
- No lags due to high usage by visitors to other sites – your site is the only website on the server.
- You are able to install any software utilities you need, with shared hosting you can install your website and certain scripts, but cannot alter the configuration of the server. With dedicated hosting, you can install whatever you want – or we can manage it for you.
For fault reporting, you let us know your fault or issue, via phone, email or instant messenger and we take on the responsibility of managing the fault from there. We'll liase with the ISP or any thirds parties until the fault is resolved. Equally, if there is a problem or issue highlighted on a web page or application, we'll log the issue and manage it from there. The majority of support issues are very minor ones which are normally resolved quickly.
For help and assistance for using our services, we provide phone and email support. We also have an FAQ and tutorial section where we constantly add new resources and documents. These deal with our various services, but also with generic issues such as setting up email accounts and manipulating images.